Portfolio: Work We Have Delivered for Birmingham Businesses
Since 2018, our team of 4 has handled 391 completed jobs for 256 clients across 8 districts around Birmingham. Below are seven representative projects that show the range of call handling work we take on, from order lines to appointment desks. Each card gives a short outline; the modal behind "View Details" adds the specifics a prospective client usually asks about.
What Counts as a Project Here
A project in this list is a defined engagement with a client business: a set scope, a start date, and agreed reporting. Some run for a few weeks to cover a seasonal spike, others have continued for years on a rolling monthly basis. 82 of our 256 clients have returned for a second, separate engagement after the first one ended, which is part of why several entries below describe a second phase of work.
How the Categories Are Organised
Each card carries one category badge — Inbound Support, Order Line, Appointment Desk, Overflow Cover, or After-Hours Line. These reflect the type of call volume the client needed managed, not the industry itself, since the same script structure often applies whether the caller is booking a boiler service or asking about a delivery.
Weekend Order Line, Digbeth Retailer
A homeware retailer near Digbeth needed weekend phone cover for online order queries after their in-house staff went to a five-day week. We set up a two-person rota answering within an average of 3 hours during quieter periods, and same-day during trading hours.
Booking Desk for a Physiotherapy Clinic
A physiotherapy practice in Edgbaston asked us to take over booking and rescheduling calls after losing their reception cover. We built a shared calendar view so agents could confirm slots directly on the call, cutting the back-and-forth of callback-based booking.
Overflow Line for a Heating Engineer
A local heating and plumbing firm kept missing calls during busy call-out periods. We now pick up any call their office line does not answer within four rings, log the job details, and pass a written summary back within the hour.
Delivery Enquiry Line, Selly Oak
A regional delivery firm operating out of Selly Oak wanted a single number for customers to check delivery status without tying up their dispatch team. Agents work from a live tracking screen so most calls are resolved without a transfer.
Evening Line for a Letting Agency
A small letting agency in Moseley needed someone to answer tenant maintenance calls after 17:30, when their own office closes. We log the issue, flag anything urgent (no heating, water leaks) for immediate callback, and email the rest to the agency each morning.
Wholesale Order Line, Aston
A food wholesaler supplying cafes and restaurants around Aston moved their phone ordering to us after their sole order-taker retired. Agents were trained on the product list and minimum order rules, and orders are entered directly into the client's own system during the call.
Second Engagement, Harborne Accountancy
An accountancy practice in Harborne first used us for a three-month cover period during staff leave, then returned a year later for ongoing support during their busy tax season. This repeat arrangement let us reuse the original call scripts with minor updates.
Reading These Examples Before You Get in Touch
None of the seven projects above needed custom software beyond what the client already used; our agents worked inside existing booking systems, order platforms, and spreadsheets. If your business has its own system already, that is the usual starting point for our first call with you, since it decides how quickly a new line can go live.
Ask About a Project Similar to Yours
Tell us what your phones need to cover and we will explain how a comparable setup could work for your business, based on the examples above.
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