Below is the full list of services our four-person team in Birmingham delivers for outsourced call handling. Each entry states exactly what is included and what it costs, so you can compare before you call.
We pick up calls on your behalf during agreed hours, log the reason for each call and pass on messages the same day. Suited to businesses that miss calls during busy periods or after hours.
£0.85 / per callFollow-up calls, appointment confirmations or short customer surveys made from a script you approve first. Each batch is reported back with outcomes marked against your call list.
£1.10 / per callA fixed monthly slot where one of our agents handles a set number of hours for your customer support line, with call notes and a weekly summary sent to your inbox.
£480 / monthWe manage bookings against your calendar system, confirm slots by phone or text and reschedule cancellations. Common for clinics, trades and salons across the Birmingham area.
£395 / monthTelephone orders are taken, checked against stock and entered into your system before the end of each shift. Includes basic payment confirmation over the phone where required.
£340 / monthWebsite chat messages are answered by an agent during set hours, with a full transcript sent at day's end. A practical option for shops that get evening browsing traffic.
£0.95 / per chatA one-off setup that builds a call log template matched to your business, covering call volume, reason codes and reply times, ready to hand to whoever reviews performance.
£150 / one-offWe check your current call scripts or phone menu wording, flag anything unclear and rewrite the parts callers get stuck on. Delivered as a short annotated document.
£0.75 / per line reviewed| Service | Billing | Typical start | Price |
|---|---|---|---|
| Inbound call answering | Per call | Within 3 hours of first contact | £0.85 |
| Outbound calling | Per call | After script approval | £1.10 |
| Dedicated support line | Monthly | Next billing cycle | £480 |
| Appointment scheduling | Monthly | Once calendar access is set | £395 |
| Order line handling | Monthly | Once stock system is linked | £340 |
| Live chat replies | Per chat | Same week as setup | £0.95 |
| Call reporting setup | One-off | Delivered within a week | £150 |
| Script and IVR review | Per line reviewed | Delivered within a week | £0.75 |
Send us a short note about your call volume and we will reply within about 3 hours with a suggestion.
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