Privacy Policy

Last updated: 2024

Ticewi ("we", "us", "our") is committed to protecting the privacy of visitors to our website and clients who use our outsourced call centre services. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ticewi is the data controller responsible for the personal data described in this policy. Our registered contact details are:

• Ticewi
• 148 Bristol Road, Birmingham, B80 8DT, United Kingdom
• Email: info@ticewi.click
• Phone: +44 121 847 9383

2. Personal Data We Collect Through This Website

Our website includes a contact form through which visitors may reach out to us regarding our call centre services. When you complete and submit this form, we collect the following personal data:

• Your name
• Your email address
• Your telephone number, where provided
• Any information you choose to include in your message, such as details about your enquiry or business requirements

We do not collect any other personal data through this website beyond what you voluntarily submit via the contact form.

3. Why We Process This Data

We use the personal data submitted through our contact form for the following purposes:

• To respond to your enquiry and communicate with you about our services
• To assess whether we can meet your business requirements
• To maintain a record of correspondence for our own administrative purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Legitimate interests (Article 6(1)(f)) — to respond to enquiries and manage our business relationships with prospective and existing clients, in a manner that does not override your fundamental rights and freedoms.
• Consent (Article 6(1)(a)) — where you have given clear consent, for example in relation to our use of the "consent_ok" cookie and any advertising measurement that occurs after consent is given.

You may withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

5. How Long We Keep Your Data

We retain personal data submitted through the contact form only for as long as is necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up communication, typically not exceeding 24 months, unless a longer retention period is required to comply with a legal obligation or to establish, exercise or defend legal claims.

6. Who We Share Your Data With

We do not sell your personal data. We may share personal data collected via the contact form with:

• Staff and contractors of Ticewi who need access to respond to your enquiry
• IT service providers who host our website and email systems, acting under our instructions
• Regulatory or law enforcement authorities, where we are required to do so by law

We do not transfer personal data outside the United Kingdom.

7. Cookies

This website uses one cookie only:

This website does not use any analytics, tracking, session or CSRF cookies. Advertising measurement is activated only after you have given consent, and only operates on the confirmation page following form submission.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@ticewi.click. We will respond to your request within one month, as required by law.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. We would, however, welcome the opportunity to address your concerns directly before you approach the ICO — please contact us first at info@ticewi.click.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Ticewi
• 148 Bristol Road, Birmingham, B80 8DT, United Kingdom
• Email: info@ticewi.click
• Phone: +44 121 847 9383